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Frequently asked questions

  1. What is included in the price?
  2. What is not included in the price?
  3. How do I book on a Dringo Adventure fixed date course?
  4. How do I book on a Dringo Adventure private course?
  5. What equipment do I need?
  6. Where do I stay?
  7. Where and when does the course start / finish?
  8. How fit and experienced do I need to be?
  9. Do I need insurance?
  10. Are the activities safe?
  11. Do you take under 18s?
  12. What happens if the weather is bad?
  13. What if I'm afraid of heights?
  14. I'm on my own. Is that OK?

1.What is included in the price?

  • All instruction
  • Use of specialist technical equipment, including ropes, karabiners etc. Helmets, harnesses and rucksacks can be supplied free of charge, if required.
  • Transport during the course
  • 20% discount off equipment and clothing

2.What is not included in the price?

  • Personal equipment (see personal kit lists and equipment notes). You must provide personal clothing, hiking boots or rock climbing shoes if relevant (local hire available).
  • Travel to and from course base
  • Packed lunch. We can provide a packed lunch for a small additional cost (see booking form)
  • Food and accommodation, unless you have booked a multi-activity package. (see notes on accommodation)
  • Personal Insurance

3.How do I book on a Dringo Adventure fixed date course?

  • Choose your course from our programme of fixed dates
  • Read the booking conditions and complete the booking form, including the full course title and date on the form
  • Submit the booking form online or post it to us
  • We will confirm your provisional booking by sending you a letter of confirmation and details of deposit payment (40% of the total price) and further information.
  • We will hold a provisional booking for seven working days to enable your deposit to reach us. For bookings less than 4 weeks in advance full payment should be made.
  • If you need more information or would like to discuss any aspect of your course, please do not hesitate to contact us.

4.How do I book on a Dringo Adventure private course?

  • Select your activity or course. Decide when and where you want it to take place
  • Contact us by telephone or email to check availability
  • Read the booking conditions and complete the booking form, including the course details and date on the form
  • Submit the booking form online or post it to us
  • We will confirm your provisional booking by sending you a letter of confirmation and details of deposit payment (40% of the total price) and further information.
  • We will hold a provisional booking for seven working days to enable your deposit to reach us. For bookings less than 4 weeks in advance full payment should be made.

5.What equipment do I need?

  • Dringo Adventure will provide specialist technical equipment, including ropes, karabiners etc. Helmets, harnesses and rucksacks can be supplied free of charge, if required.
  • You must provide personal clothing, including warm clothing, waterproofs, hiking boots and rock climbing shoes, if relevant. Local hire is available. There is a personal kit list of suggested items with each course.

6.Where do I stay?

    If you have booked a multi-activity package your accommodation will be included in the price and will be a 4 star B&B, unless you have requested something different.

    For all other courses and breaks you choose accommodation to suit your budget, whether it's a 5 star hotel, cosy B&B or a basic bunkhouse. We have a list of recommended accommodation - you can book it yourself, or we'll book it for you. Just tell us on the booking form what you want to do.

    All of the accommodation on our recommended list have pubs and/or restaurants within walking distance, to ensure a relaxing evening after your action-packed day!

    Our courses are based in a variety of locations, so if you decide to book your own accommodation it is usually a good idea to telephone or email us to check where exactly your course will be based.

7.Where and when does the course start / finish?

    All courses begin on the morning of the start date and end in the evening of the finish date. Your instructor will meet you at 9am, either at your accommodation, or at a local café or shop. You will normally return from a full day of activity between 4pm and 6pm.

    Travel during the course is included, but you must make your own way to and from the course start point. Travel advice, together with meeting locations will be sent to you prior to the course start date. If you are coming by train it may be possible to arrange a pick-up from the station at certain times.

8.How fit and experienced do I need to be?

    All of our courses require a certain level of fitness. To get the most out of your course we recommend that you are fit and healthy. Most of our courses are perfectly suitable for any healthy person of average fitness and many of our courses require no previous experience. You should check the course is suitable for you by referring to our website or getting in touch with us.

    Please let us know of any medical conditions you may have on the booking form. These records will be treated in the strictest confidence.

9.Do I need insurance?

    We strongly recommend that you take out insurance against cancellation and curtailment of your course. This applies if you have to cancel your course for reasons out of your control, eg illness.

    For overseas courses full travel insurance is essential and a photocopy of your policy must be sent to our office by the final payment date. This insurance needs to cover the activities that you will be undertaking on the overseas course.

    Many companies provide this type of cover. Past clients have been happy with Tesco Travel Insurance: Tel: 0845 300 8800 or online www.tescofinance.com. An alternative insurance provider is Snowcard: Tel: 01327 262805 or online www.snowcard.co.uk.

    If you are a member of the British Mountaineering Council (BMC) you can take out their insurance: Tel: 0870 0104878 or online www.thebmc.co.uk.

10.Are the activities safe?

    Safety is of paramount importance and is the priority on all Dringo Adventure courses. Clearly the activities that we run are hazardous by their nature and participants, parents or guardians must accept that there are risks associated with the activities. Dringo Adventure manages the risks in the following ways:

  • We only employ qualified, experienced staff
  • We provide quality, up-to-date personal protective and safety equipment for participants' comfort and safety
  • We teach to National Governing Body recommendations and guidelines
  • We teach in small groups with low client to instructor ratios
  • We reserve the right to change an activity or course itinerary if we feel that there are unmanageable risks

11.Do you take under 18s?

    We accept under 18s provided their booking form is signed by a parent / guardian and they are accompanied on the course by a participating parent / guardian.

12.What happens if the weather is bad?

    We continue to run our courses whatever the weather. For climbing, scrambling and walking we try to select routes and venues to make the most of the prevailing conditions. For navigation courses poor visibility conditions often make the experience more realistic and rewarding. In exceptional circumstances, when we feel that the risks presented by the weather are unmanageable, we may retreat to an indoor climbing wall (entry fee extra).

13.What if I'm afraid of heights?

    This is a common concern! To have a fear of heights is natural and totally normal. You'll never be made to do anything you don't want to and our small group numbers ensure that you have plenty of time to build up your confidence with the help of our qualified and experienced instructors.

14.I'm on my own, is that OK?

    Yes, that's fine! About half of our bookings are from individuals who book onto either a fixed date course or a private one-to-one course.

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